PRIVACY POLICY

Effective Date: 1^st day of September, 2026

Zapiphy respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains the categories of information we may collect, why we use it, how it may be shared and the choices or requests available to you.

1. Information We May Collect

·        Name and contact details such as mobile number and email address

·        Delivery and billing address

·        Account and login information where an account is created

·        Order history and product-related information

·        Payment status and transaction references received from payment providers; Zapiphy should not store full card credentials unless lawfully required and appropriately secured

·        Customer-support communications

·        Device, browser, IP address and technical information where collected

·        Website usage information, cookies and analytics information where applicable

·        Information reasonably required to prevent fraud, abuse or security incidents

2. How We Use Information

·        To create and manage customer accounts

·        To process, fulfil and deliver orders

·        To process payments through authorised payment providers

·        To provide customer support and resolve complaints

·        To send transactional communications

·        To improve products, website performance and customer experience

·        To detect and prevent fraud, misuse and security incidents

·        To comply with legal, tax, accounting and regulatory requirements

·        For other purposes disclosed at the point of collection or permitted by applicable law

3. Cookies and Similar Technologies

Zapiphy may use cookies and similar technologies for essential website functionality, preferences, analytics, security and other purposes. The final website should include an appropriate cookie/consent mechanism where required.

4. Sharing of Information

Information may be shared with service providers and partners where necessary to operate the service, including payment processors, logistics and courier partners, hosting and technology providers, customer-support providers, fraud-prevention services, analytics providers and professional advisers, subject to applicable obligations.

5. Business Transfers

If Zapiphy undergoes a merger, acquisition, restructuring, sale of assets or similar transaction, information may be transferred as part of that transaction subject to applicable law and appropriate safeguards.

6. Security

We use reasonable administrative, technical and organisational measures designed to protect information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including fulfilling transactions, resolving disputes, maintaining business records and complying with legal obligations.

8. Customer Requests

For privacy-related requests or questions, contact support@zapiphy.com .The final policy should specify the applicable process for access, correction, deletion, withdrawal of consent or other rights where available.

9. Children's Information

Zapiphy does not knowingly seek to collect personal information from children in violation of applicable law. If you believe a child has provided information improperly, contact us at support@zapiphy.com.

10. Third-Party Links

The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.

11. Policy Updates

We may update this Privacy Policy periodically. Changes will be published on this page with a revised effective date where appropriate.